1- SERVICES IN GENERAL: This agreement is entered into by and between SkyBOX, Inc. (hereinafter referred to as "SkyBOX") and You (hereinafter referred to as "Customer"). SkyBOX will provide the Customer with a postal address (the "Suite"), which will be assigned for his/her exclusive use in the city of Miami, State of Florida, USA, the place where this agreement is made. The SkyBOX service consists of the receipt of mail and/or merchandise, screening, forwarding and air shipment all the way from Miami, Florida, USA, to the home country of the Customer, including the local delivery to the address as identified in the "Registration Page" or any other address assigned by the Customer, including all actions required for customs clearance. The Customer will inform SkyBOX in writing (electronically) the exact address where the mail and/or merchandise should be delivered to, in the "Registration Page." SkyBOX offers its clients the options of sending only packages or packages and first class mail. However, in spite of our best efforts, we cannot assure that all unsolicited mail pieces will be totally removed by our screening process. Therefore, SkyBOX cannot be deemed responsible for costs involved with unsolicited mail.
2- PAYMENT AND COSTS:The Customer hereby authorizes
SkyBOX to charge his/her payment methos for the expenses incurred by the services:
a)The annual membership varies depending the plan or Partner. When it applies the Annual Fee will be automatically charged to the Customer's
payment method, upon renewal of the membership, under the discrimination "SkyBOXannualMembership";
b) Freight expenses for shipment of documents (mail), magazines, catalogs or merchandise,
according to the rates as established by SkyBOX;
c) Import taxes and other taxes;
d) Expenses with local shipment to destination;
e) Insurance costs (the cost of insurance will be automatically included in the total Customer costs per shipment, except contrary mention by the Customer in the moment of a specific shipment). SkyBOX offers damage and loss coverage to the objects and merchandise stored by and under control of SkyBOX, limited to US $100 or equivalent in the local currency of the Customer's home country. The SkyBOX responsibility is limited to its obligations for handling the packages in Miami, Florida, for the procurement of products for the Customer in Miami, Florida, and for the courier services to the local destination, except when there is any applicable law or treaty. The Customer acknowledges and accepts that insurance policies taken out by SkyBOX will have limited coverage of as much as US $100 of the value of the item, with the exception of jewelry and precious gems, which we will only insure up to US $500. The Customer becomes the responsible for taking out insurance to cover values in excess of US $100 ($500 for jewelry and precious gems). In addition, the Customer shall be the responsible for learning about non-insurable products; if any questions arise concerning product insurance, please, refer to our Customer Services. If the merchandise is delivered by SkyBOX incomplete or damaged the customer must file a claim within 72 hours at the time of delivery of the package. The investigation process may take up to 30 days to complete.
In case SkyBOX is not able to receive an approval from the credit card operator and the Customer has not provided another valid credit card, the package shall be stored FREE for 30 days. In the next 30 days following this, there will be a charge of $10 for another 30 days, after which the package will be considered abandoned and shall become the property of SkyBOX and might be scrapped or returned to the seller after sixty (60) days from its arrival to our warehouse in Miami, FL.
f)The annual fee (or monthly if applicable for a given country) for the assignment
of the Suit will be clearly stated upon the registration or annual renewal of the
suit. SkyBOX will charge the Customer the expenses with freight, customs rights,
handling and shipment, as well as possible commission costs if applicable, upon
arrival of the merchandise or material to the assigned Suit. The payment for the
product itself to the retailer shall be the sole and direct responsibility of the
Customer. SkyBOX shall not be deemed responsible for possible delays caused by expired,
denied or void credit cards. Even though the assignment of a Suit number is made
upon the registration, it will only become available to the Customer after the final
credit card approval.
g)For the safety of our customers SkyBOX may deem necessary to request additional confidential information further that that the customer should usually provide. It may include documents such as:
*Copy of your ID Card or Passport.
*Copy of the last credit card statement.
*Hard copy of both sides of credit card.
h)Used goods, products purchased at auctions and all type of products: SkyBOX is not responsible for the proper operation of used products or those bought at auctions. In the event that such products are lost, SkyBOX will only be liable for the reimbursement of the amount indicated on the invoice. SkyBOX is not responsible for buying the same used product or replacing the lost product with a new one.
3- DOCUMENTS OF CHARGES AND COSTS: SkyBOX will make
available to the Customer all documentation regarding charges and costs (fees and
import taxes) which are the subject of credit card charges.
4- PERMIT AND AUTHORIZATION: The Customer grants SkyBOX unrestricted power to accept mail, documents, merchandise or any other parcel addressed to the Customer. The Customer grants permission and authorization for SkyBOX to perform the necessary procedures, such as filling out postal or customs forms with the purpose to forward the mail, documents and/or merchandise to the final address as informed by the Customer. In addition, the Customer is committed to fill out or sign any document which becomes necessary to update or enhance said power. The Customer hereby states that SkyBOX shall not be deemed responsible for any claims against SkyBOX for the reception, handling, consolidation and/or shipment of mail, except for cases in which SkyBOX has acted in fraudulent or seriously neglectful way. If the client selects the option to receive only packages in the suite, the client authorizes SkyBOX the destruction of the mail that reaches the client name and the name of persons authorized under the suite. Skybox will not be responsible for any legal action or subsequent requests for documents that have been previously destroyed.
5- CUSTOMER OBLIGATIONS CONCERNING AIR TRANSPORTATION:
a) RESPONSIBILITY: :(i) The Customer shall become the responsible
for all law infringements. The Customer hereby commits to accept the postal laws
of his/her own home country and of the United States of America (USA) and of the
European Community. The Customer hereby commits not to originate or otherwise participate
in shipment, receipt and air transportation of illegal or restricted substances
or material such as drugs, money in cash, dangerous goods (explosives, inflammables,
chemicals, firearms, living animals, perishables, plants and seeds, pornographic
material, jewelry, drugs of all kinds, etc.), or any other article which is forbidden
by local customs authorities in the country of destination. The Customer is the
sole responsible for getting acquainted with all rules and restrictions before ordering
shipments through SkyBOX. SkyBOX shall not be deemed responsible for merchandise
loss due to customs seizure. (ii) The Customer shall become the sole responsible
for any law infringement incurred through the use of the SkyBOX service. SkyBOX
reserves the right not to forward and refuse any object or merchandise which might
potentially produce any kind of loss, damage or penalty to SkyBOX. Some kinds of
merchandise may require an export license. The Customer is the responsible for providing
and submitting to SkyBOX all required documents for such licensing. In case SkyBOX
would not receive the documents and the license required to proceed with a given
shipment, SkyBOX shall notify the Customer to provide them within five (5) days.
In case the missing documents are not supplied within the due lead time, the goods
will be retained and stored for 60 days. After 60 days, if no required documentation
and/or information are provided, the merchandise will be subject to the procedure
as set forth in Clause 2 herein. (iii) In addition, the Customer hereby authorizes
SkyBOX to inspect, open and repack every package which it will come to handle as
part of this Agreement, and SkyBOX shall not be deemed responsible for any additional
requirement as stated in the airway bill (AWB) or required by the US law.
b) FREIGHT COSTS: The charges are based on the actual weight of
the mail or merchandise except for: The weight/volume rate rule will apply to some
articles whose actual weight in kilograms is lower than the volume (length x width
x height) in cubic centimeters divided by SIX THOUSAND (6,000).
6- IMPORT TAXES AND OTHER TAXES: The Customer shall
be the responsible for providing the payment of all taxes and customs rights for
the customs clearance of the freight/package at the country of destination. SkyBOX
will provide all required procedures for the customs clearance of the products coming
from the Customer's Suit, and will charge the Customer's international credit or
debit card or, at its sole discretion, will submit a bill for the Customer to pay
locally. Os embarques cujas categorias são isentas de direitos aduaneiros e impostos tem um tratamento aduaneiro taxa a ser exibido na conta de Alfândega. Please, apply to our Frequently Asked Questions (Pricing, Customs) for
additional information on customs taxes.
7- DELIVERY SERVICE TO DESTINATION: SkyBOX will
receive, screen and forward to the Customer local address the products or documents
shipped to his/her Suit in Miami. The customs charges and any other expenses incurred
in the import of the goods shall be the responsibility of the Customer and will
be charged by SkyBOX to his/her credit card, as set forth in Clause 2 herein. In
case the merchandise would arrive at the SkyBOX warehouse in Miami without an accompanying
invoice, SkyBOX will issue a pro-forma invoice based on the value as established by the seller
itself or a similar store, and will proceed with the shipment with such a pro-forma
invoice. The Customer shall become the responsible to indemnify SkyBOX for any losses
or damages it might suffer resulting from the issuance of said invoice, including
court and legal fees, even if the pro-forma invoice bears a value which is higher
than the amount actually paid by the Customer for the merchandise.
8- OTHER SERVICES: Subject to the provisions as set forth in Clause 2 herein, Pick up at our offices: if the client wishes, He can pick up their shipment in Miami giving prior notice to our Customer Service Department and visiting our warehouse in Miami located at 8601 NW 27th Street, Doral, Florida 33122. The cost of this service is $ 5.00 for each package.
Send to an address in the USA: if the client wishes, he can ask SkyBOX to send his merchandise to another address with prior written notice. The cost of shipping according to SkyNet rates.
Return with Label: If the Customer ask SkyBOX to return the shipment to the place where it was purchased in the US, he must provide the pre-paid return label of the store and pay a fee of US $ 5 per return.
Return without Label: if the pre-paid return label does not exist, SkyBOX will send it according to SkyNet rates in the USA.
Abandon / Destroy: The service of abandonment or destruction of the shipment has a cost of US $ 5 per package.
9- RECEIPT AND DELIVERY GUARANTEE: The shipments
as mentioned herein shall be performed within an average lead time of 4-7 working
days from their arrival date in Miami, Florida, USA, provided the required documentation
is in compliance with all legal requirements and customs rules and with the conditions
as set forth herein, and the credit card is valid. SkyBOX shall not be deemed responsible
for delays caused by force majeure or problems beyond its own control such as difficulties
with airliners, customs or documentation. SkyBOX will try to deliver the merchandise
to the final destination as determined by the Customer as many as three (3) times.
After the third unsuccessful try, the product will be retained at our local facilities
for a period of 60 days. After that time length, the package will be considered
as abandoned and will become the property of SkyBOX and may be scrapped.
10- DENIAL OF RESPONSIBILITY FOR THE PRODUCTS: SkyBOX
shall neither be deemed responsible for the products which are offered by US retailers
through catalogs, nor for possible delays in their shipment to the assigned postal
address. SkyBOX will ship the products which are received at the assigned address
on behalf of the Customer all the way to the address as informed by the Customer
in the "Registration Page," therefore providing solely the service of courier.
11- RESPONSIBILITY FOR AIR TRANSPORTATION: SkyBOX
shall neither be deemed responsible for the products which are offered by US or
European Community retailers, nor for possible delays in their shipment to the assigned
Suit. SkyBOX will ship the products which are received at the assigned address on
behalf of the Customer all the way to the address as informed by the Customer in
the "Registration Page," therefore providing solely the service of courier.
12- INDEMNITY: The Customer agrees to indemnify
and hold SkyBOX harmless, in case of any claim, loss, fine, tax or complaint for
damages, brought by a third-party against SkyBOX as a result of the shipment to
the CUSTOMER, so that SkyBOX will be held harmless.
13- ALTERATIONS IN CHARGES/COSTS: The listed charges
are subject to change without prior notice. SkyBOX reserves the right to charge
an annual fee, as set forth in Clause 2 herein. The annual fee will not be reimbursable
in case this agreement is terminated by the Customer. All the same, SkyBOX will
not be obliged to reimburse said annual fee in case this agreement is terminated
due to a defaulting Customer.
14- TERM: Except in case this Agreement is terminated
before its effective date as set forth in Clause 15 herein, this Agreement shall
remain valid for one year from the date of registration, and will be automatically
renewed thereafter, unless the Customer notifies SkyBOX its contrary intention in
writing (or electronically).
15- TERMINATION: This Agreement can be terminated
by any of the parties, at any time, for any reason whatsoever, by means of written
or electronic notice thirty (30) days in advance. If a charge back is detected in one of the credit cards of a suite, this suite will be automatically locked and therefore the agreement shall terminate. This client cannot open a new suite without the written consent of SkyBOX. If a new suite is detected without approval will be automatically canceled.
16- COMPETENCE: This Agreement and its rights and
obligations shall be governed and construed in accordance with the laws of the Miami-Dade
County, State of Florida, United States of America. Should any disputes arise between
the parties concerning the validity, effects, rights, breaches and/or performance
of this Agreement, which can not be reconciled, they shall be settled by arbitrators
named by the Customer and SkyBOX. Each party will select one arbitrator and they,
in turn, will name a third arbitrator. In case there is no agreement regarding the
name of the third arbitrator, procedures shall be followed according to the Arbitration
Code of the International Chamber of Commerce (ICC), and the arbitrators shall be
duly certified by said Chamber and in the process matter. The Arbitration process
will be governed by the ICC Code.
17- NOTICE: Service cancellations must be made directly
on our website by logging in to My SkyBOX at www.skybox.net. (Section my SkyBOX/contact
us/cancellation of service). In case you wish to submit any other document, notice,
comment, suggestion, you can also use the website www.SkyBOX.net (section my SkyBOX/contact
us); for other purposes the SkyBOX address is:
SkyBOX
ATTN: Customer Service
8601 NW 27th Street
Doral, Florida 33122
EEUU
Tel. (786) 265-4800
Fax (786) 265-9406
SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, acknowledges the importance of Data Protection, and takes the responsibility to protect the customer’s data, and limit its usages within the agreement under which the data has been shared with SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”,.
The data protection policy of SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, enforces that the data once shared with SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, is not used for any marketing purposes, and is not exposed to any external parties or business partners across the world unless prior consent of the customer is given
Below are the details of what data is received and saved by SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, for the purpose of fulfilling SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”,'s courier services of pickup and/or delivery of the shipments.
As a courier company, SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, receives the customer’s information for the purpose of pickup or delivery of the customer’s shipments. SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, collects the following information: Name, Address, Telephone number (Fixed Line), Mobile number, Email address, and signature at the time of delivery (optional).
SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, only collects, processes and utilizes personal data to the extent, which it is necessary to establish, maintain and terminate a contractual relationship, which was established in order to supply pick-up and/or delivery services to the customer.
It is SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”,’s legitimate interest to process personal data in order to improve our service, to answer questions and to handle claims and complaints.
SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”,’s Data Protection Policy ensures that we take adequate technical measures to protect the customer’s personal data from exposure to any external entity, theft, or misuse. The data shared with SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, is always saved in an internal operating environment which is not publically accessible. The data shared on the SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, website and shopping cart form www.skybox.net is encrypted by Secure Socket Layer (SSL).
SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, saves the personal information shared by the customer for a period of 10 years, after which the data is destroyed using proper data destruction tools.
SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, acknowledges the importance of the rights of a person to be forgotten, therefore we accept Subject Access Requests, in case you want to know what information SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, holds about you, and/or you want that information to be amended or destroyed from the SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, system.
To initiate a request to access, amend or erase your details in the SkyBOX (SkyBOX Inc) hereinafter referred to as “SkyBOX”, system please fill out the form below, and send an email to the following email address compliance@skybox.net along with a scanned copy of any of the following valid documents (driver’s license, birth certificate, passport, marriage certificate).
Important Notices
Personal Details
The details below must be duly filled by the Information owner, any request found to be initiated by a third party who does not own the requested information will not be processed.
| Particular | Details | Remarks |
|---|---|---|
| Full Name | None | Should be the same as available on the legal ID provided in the email attachment. |
| Email Address | To be filled by the customer | |
| Telephone Number | To be filled by the customer | (Fixed Line) |
| Mobile Number | To be filled by the customer | Cuts vertical padding in half, from 8px to 4px, within all td and th elements |
| Address | To be filled by the customer | (must be including the country code) |
| Request Type | To be filled by the customer | Please write only one of these Access/Amend/Erase |
| Reference Number | To be filled by the customer | Please provide any Reference number like Shipment Number |
Request Details
Please write some details about your request in the field below.
Important Notes:
